windreamph Privacy Policy

When you register an account with windreamph, we collect personal information including your full name, date of birth, email address, mobile number, and residential address in the Philippines. We also collect a government-issued identification document to verify your identity and confirm that you meet the minimum age requirement of 21 years old as required under Philippine gaming regulations. During your use of the platform, we automatically collect technical data such as your IP address, device type, browser version, operating system, and session activity logs. When you make deposits or withdrawals, we collect transaction details including payment method information, transaction amounts, and timestamps, though we do not store full card numbers or banking credentials on our servers. We may also collect information you voluntarily provide when contacting our support team, submitting feedback, or participating in promotions on the Promotion page. All information collected is limited to what is strictly necessary for the purposes described in this Privacy Policy and is handled in accordance with the Philippine Data Privacy Act of 2012.

The personal data we collect is used primarily to create and manage your windreamph account, verify your identity, process deposits and withdrawals in Philippine pesos, and deliver the sports betting, casino-style games, and game lobby services you have registered for. We use your contact details to send you important account notifications, security alerts, and updates about changes to our platform policies, including this Privacy Policy and our Terms and Conditions. Transaction data is used to detect and prevent fraud, money laundering, and other financial crimes in compliance with Philippine anti-money laundering regulations. Technical and usage data helps us improve platform performance, fix bugs, optimise the mobile experience, and understand how members interact with different sections of the site such as the Game lobby and sports pages. Where you have opted in to receive promotional communications, we may use your email or mobile number to inform you of relevant offers available on the Promotion page. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review.

windreamph does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes under any circumstances. We share your data only with carefully selected third-party service providers who assist us in operating the platform, including payment processors, identity verification services, and cloud infrastructure providers, all of whom are contractually bound to handle your data securely and only for the specific purpose for which it was shared. We may disclose your personal information to Philippine government authorities, regulatory bodies, or law enforcement agencies where we are legally required to do so, including in response to a valid court order or regulatory investigation. In the event of a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, subject to the same privacy protections described in this policy. We do not share your data with third-party advertisers or analytics platforms that would allow your personal information to be used for targeted advertising outside of the windreamph platform. Any third party that receives your data is required to maintain appropriate technical and organisational security measures consistent with Philippine data privacy standards.

We retain your personal data for as long as your account remains active and for a minimum period of five years following account closure, as required by Philippine anti-money laundering and gaming regulations. After the applicable retention period has expired and there is no legal basis for continued storage, your personal data will be securely deleted or anonymised in accordance with our internal data lifecycle procedures. windreamph implements industry-standard technical security measures including SSL/TLS encryption for all data in transit, encrypted storage for sensitive personal information, and strict access controls that limit data access to authorised personnel only. We conduct regular security assessments and vulnerability testing to identify and address potential risks to the integrity and confidentiality of your personal data. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify the National Privacy Commission of the Philippines and affected members within the timeframes prescribed by applicable law. You are also responsible for maintaining the security of your own account by using a strong password, not sharing your login credentials, and logging out of shared devices after each session.

As a data subject under the Philippine Data Privacy Act of 2012, you have the right to be informed about how your personal data is collected and processed, which is the purpose of this Privacy Policy. You have the right to access a copy of the personal data we hold about you by submitting a written request to our support team at the email address listed in the footer of this page. You may request the correction of any inaccurate or incomplete personal data in your account at any time through your account settings or by contacting our support team directly. You have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal or regulatory retention obligations. You may also object to or restrict certain types of processing, including the use of your data for direct marketing communications, by updating your account preferences or contacting support. If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. We will respond to all verified data subject requests within thirty days of receipt in accordance with applicable Philippine law.

windreamph uses cookies and similar tracking technologies to ensure the platform functions correctly, remember your session preferences, and improve your overall experience on both desktop and mobile devices. Essential cookies are required for the platform to operate and cannot be disabled without affecting core functionality such as account login, session management, and secure transaction processing. We also use functional cookies to remember your language preferences, display settings, and recently visited sections of the platform such as the Casino and bet pages. Analytics cookies help us understand aggregate usage patterns across the platform so we can make informed improvements to navigation, content, and performance. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may limit your ability to use some features of the platform. We do not use third-party advertising cookies or allow external ad networks to place tracking technologies on the windreamph platform. By continuing to use the platform after being presented with this notice, you consent to our use of cookies as described in this section.

windreamph reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable Philippine law, or regulatory requirements. When we make material changes to this policy, we will publish the updated version on this page with a revised effective date and, where appropriate, notify registered members via email or an in-platform notification. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information. Your continued use of the platform following the publication of any updated Privacy Policy constitutes your acceptance of the revised terms. If you have questions about this Privacy Policy or wish to exercise any of your data subject rights, please contact our support team at the email address provided in the footer below. For broader questions about your account, platform rules, or responsible gaming tools, you can also visit our FAQ page for quick answers. This Privacy Policy should be read together with our Terms and Conditions and Responsible Gaming page for a complete picture of how windreamph operates.